Terms of Service

1. Agreement

These Terms of Service ("Terms") are a binding agreement between you and Practiclear PLLC ("Practiclear," "we," "us," or "our"), a Virginia professional limited liability company operating a telehealth practice through this website, practiclear.com (the "Site"). By using the Site or ordering any service from us, you agree to these Terms. If you do not agree, do not use the Site or order our services.

2. What Practiclear is

Practiclear is a direct-pay telehealth practice owned and operated by Andrew Overbey, FNP-BC, ENP-C, a Virginia-licensed Advanced Practice Registered Nurse (Virginia APRN License 0024172132; Individual NPI 1104220367), through Practiclear PLLC (Organization NPI 1972448322). Through Practiclear, Andrew Overbey reviews screening-lab requests for eligible Virginia adults, manually orders screening laboratory tests when clinically appropriate, and issues clinician-signed documentation based on reviewed screening laboratory result(s).

Practiclear is not:

• A laboratory. In the intended MVP workflow, lab specimens are collected through a Labcorp Patient Service Center and testing is performed by Labcorp through the Evexia Diagnostics lab-ordering workflow after clinician review.
• A primary care practice. We do not manage chronic conditions, refill maintenance medications, or replace your primary care provider.
• An emergency service. If you have a medical emergency, call 911 or go to the nearest emergency department.
• An insurance-billing provider. We do not bill or accept insurance.

3. Eligibility

To use Practiclear's clinical services, you must:

• Be physically located in Virginia at the time of the visit and at the time of specimen collection;
• Be at least 18 years old;
• Not reside in New York, New Jersey, or Rhode Island for the Evexia/Labcorp workflow; and
• Provide accurate identifying and medical information.

You may browse the Site from anywhere, but no clinical service is rendered to anyone outside Virginia.

Practiclear is direct-pay only. Do not use the Evexia/Labcorp workflow if you intend to submit the order for insurance, Medicare, Medicaid, another government health care program, or third-party reimbursement.

4. How a Practiclear visit works

The order process is intentionally split into three phases. Reviewing these Terms, completing the eligibility gate at /start/, or paying for a service does not, by itself, create a practitioner-patient relationship.

1. Pre-clinical (eligibility and payment). You attest to eligibility, choose your service, and pay through Stripe. No protected health information is collected at this stage. No practitioner-patient relationship has been established.
2. Clinical intake (after payment). You complete a secure medical-history intake through Paubox Forms, Practiclear's secure patient intake and file-upload channel under a Business Associate Agreement. Jotform is not part of the MVP PHI intake workflow. Andrew Overbey reviews your responses and either (a) accepts the case and manually places a lab order through the Evexia/Labcorp workflow on your behalf, establishing a practitioner-patient relationship under Va. Code § 54.1-3303, or (b) declines the case and issues a full refund. See the Telehealth Informed Consent for the full clinical-decision framework.
3. Specimen collection. If accepted, Practiclear sends your Labcorp requisition and draw instructions by secure email, and you draw at a Labcorp Patient Service Center in Virginia.
4. Letter delivery. Andrew Overbey reviews your results, issues signed screening documentation where appropriate, and delivers it to you via encrypted email through Paubox. You may then submit the documentation to your school, employer, clinical site, or platform.

5. Pricing and payment

Prices are shown on each product page and on the eligibility gate at /start/. Prices are professional service fees for eligibility review, clinical appropriateness review, ordering when appropriate, result review, documentation support, secure record handling, and limited follow-up or referral guidance. The fee is not solely a lab requisition charge and is not a resale of laboratory testing. Payment is processed by Stripe, Inc. We do not store your full payment card information. Stripe must not receive clinical details, lab results, documentation text, symptoms, uploaded files, or other PHI.

The Evexia/Labcorp workflow is limited to the listed MVP services and must remain subject to case-specific eligibility, secure intake completion, vendor workflow constraints, and patient-facing price disclosures. Additional services, reflex/cascade testing, or out-of-scope follow-up are not included unless separately reviewed and offered.

6. Refunds

Refund eligibility is governed by our Refund Policy. In summary: if Andrew Overbey declines your case after medical-history review, you receive a full refund. Once a lab requisition has been issued, refundability is limited because Practiclear may have committed nonrefundable outside-laboratory workflow costs on your behalf. Once a specimen has been collected, the service is complete from a refund standpoint.

7. Your responsibilities

• Provide truthful, accurate, and complete identifying, residence, payment-eligibility, and medical information.
• Use Practiclear only for your own care. Do not order services on behalf of another person without their knowledge and consent and without satisfying eligibility.
• Follow any clinical guidance in your screening documentation or result-explanation message — including, where indicated, follow-up with a primary care provider, infectious-disease specialist, or local health department.
• Recognize that a clearance letter speaks to the specific test results on the date issued. It is not a general statement of health, fitness for duty, or absence of disease.

8. Acceptance by schools and employers

Practiclear letters document reviewed screening laboratory result(s). Acceptance by any specific institution remains subject to that institution's own policies, which are outside our control. If your school or employer rejects a letter for a content reason within our control, contact us — we will work with you to address it.

9. Intellectual property

The Practiclear name, logo, letterhead design, site copy, and document templates are owned by Practiclear PLLC. You receive your individual screening documentation for your personal use (including filing it with your school or employer); you do not receive any license to reproduce Practiclear branding for other purposes.

10. Third-party services

Practiclear relies on third parties to deliver its service. Each is identified below with its role and its Business Associate status under HIPAA. Your interactions with each are governed by that vendor's own terms and privacy policy.

Active and pending MVP PHI workflows:

• Paubox Forms — secure patient intake and file-upload channel. Collects medical history, photo ID, authorizations, and clinical detail after payment.
• Paubox Email Suite — encrypted PHI-containing email communications and documentation-letter delivery.
• Google LLC (Google Workspace) — intended practitioner inbox, calendar, and Drive-based chart storage. PHI use requires current HIPAA configuration and Business Associate Agreement evidence before launch.

Evexia Diagnostics / Labcorp workflow: Evexia Diagnostics is the MVP lab-ordering and result workflow, with Labcorp as the performing lab and Patient Service Center draw path for eligible orders. Practiclear uses only factual nominative references to Evexia Diagnostics and Labcorp Patient Service Centers and does not imply affiliation, endorsement, partnership, or co-branding.

Non-Business Associates (no PHI received):

• Stripe, Inc. — payment processing. Payment processor for non-clinical checkout information. Receives payment method, transaction amount, and minimal non-PHI reconciliation metadata only.
• Cloudflare, Inc. — site hosting and edge delivery. The public website is designed not to collect patient charts, intake answers, lab results, or uploaded files.
• Formspree — pre-payment eligibility form. Receives no medical information, no DOB, no chart link.

We choose vendors carefully but do not control their internal systems. The current list is in our Notice of Privacy Practices and is updated as vendors change.

11. Prohibited uses

• Using the Site to violate any law or third-party right;
• Submitting false, stolen, or misappropriated identifying information, payment information, or medical history;
• Attempting to interfere with the Site's security, scrape data, or probe for vulnerabilities outside a coordinated disclosure;
• Reselling, sublicensing, or commercially redistributing Practiclear letters or templates;
• Using Practiclear for any purpose other than personal lawful clearance documentation.

12. Medical and professional disclaimers

Site content outside the patient-specific clinical workflow (e.g., blog posts, FAQs, product pages) is for general informational purposes and is not individualized medical advice. Individualized advice begins only after Andrew Overbey has reviewed your medical history and accepted you as a patient.

Nothing in these Terms is intended to waive, limit, or disclaim any professional duty of care that Andrew Overbey owes you as a patient once a practitioner-patient relationship is established. Virginia law does not permit waiver of medical malpractice liability by contract, and we make no attempt to do so.

13. Limitation of liability

To the maximum extent permitted by law, and except for liability arising from professional clinical care (which is governed by Virginia medical malpractice law and not these Terms), Practiclear's total liability to you for any claim arising out of your use of the Site is limited to the amount you paid Practiclear for the service giving rise to the claim. We are not liable for indirect, incidental, special, or consequential damages, including lost wages, missed deadlines, or rejection of a letter by a third party for reasons outside our control.

14. Indemnification

You agree to indemnify and hold harmless Practiclear and its provider from claims arising out of your breach of these Terms, your submission of false information, or your misuse of a Practiclear letter. This does not apply to claims arising from clinical care.

15. Governing law and venue

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Site shall be brought exclusively in the state or federal courts located in Virginia, and you consent to personal jurisdiction there. Nothing in this section affects any non-waivable right you have under consumer-protection law.

16. SMS / text messaging

Text messaging is optional and is never required to use Practiclear. If you choose to opt in by providing your mobile number and checking the SMS consent box on the eligibility form, these are the terms that govern those messages:

• Program name. Practiclear order updates.
• Who is sending. Messages are sent by Practiclear PLLC, the practice operated by Andrew Overbey, FNP-BC, ENP-C.
• Purpose. Transactional messages only — for example, "your order is in review," "your letter is ready," "your provider has a brief follow-up question," or short clinical-coordination messages. We do not send marketing texts.
• Frequency. Variable, tied to your order. Most orders generate fewer than five messages from intake through letter delivery.
• Costs. Message and data rates may apply, depending on your wireless carrier plan. Practiclear does not charge a fee for SMS.
• Opt-out. Reply STOP to any Practiclear text to opt out. You will receive one confirmation message and then no further texts. Opting out of SMS does not affect your order; we will switch to email.
• Help. Reply HELP for help, or email andrew@practiclear.com.
• Carriers. Major U.S. carriers are supported. Carriers are not liable for delayed or undelivered messages.
• Consent is not a condition of purchase. You can complete an order, receive your letter, and use Practiclear entirely by email if you prefer.
• PHI in SMS. SMS is not an encrypted channel by default. Practiclear will not include sensitive clinical detail (diagnoses, specific lab values) in a text. Anything more than a brief notification is delivered via Paubox encrypted email.

Your SMS consent is a "prior express written consent" under the Telephone Consumer Protection Act (47 USC 227; 47 CFR 64.1200). The record of your consent — including the date, the IP address, the message text you consented to, and the mobile number provided — is retained as part of your account.

17. Electronic communications and signatures

By using Practiclear you consent to receive communications from us in electronic form — including this agreement, the Notice of Privacy Practices, the Telehealth Informed Consent, your Good Faith Estimate, intake authorizations, your clearance letter, result explanations, receipts, and any required notices.

You agree that any consent, authorization, or agreement you provide through the Site by typing your name, clicking a checkbox, or pressing a button constitutes a valid electronic signature under the federal Electronic Signatures in Global and National Commerce Act (15 USC 7001 et seq.) and the Virginia Uniform Electronic Transactions Act (Va. Code § 59.1-479 et seq.), and is the legal equivalent of a handwritten signature.

You may withdraw your consent to electronic communications by emailing us, but doing so will end your ability to receive services from Practiclear, because the practice operates entirely electronically.

18. Changes to these Terms

We may update these Terms from time to time. The current version will always be at this URL with the effective date shown at the top. Material changes will be highlighted on our homepage for a reasonable period.

19. General provisions

Entire agreement. These Terms, together with the Notice of Privacy Practices, the Telehealth Informed Consent, the Refund Policy, the Good Faith Estimate, and any order-specific authorizations you sign, constitute the entire agreement between you and Practiclear regarding your use of the Site and our services, and supersede any prior or contemporaneous communications.

Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force.

Waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a successor entity (for example, in connection with a sale of the practice or organizational restructuring) without your consent, provided your rights as a patient under HIPAA and Virginia law are preserved.

Force majeure. We are not liable for delays or failures in performance caused by events beyond our reasonable control, including natural disasters, public-health emergencies, laboratory or platform outages, internet or power failures, and governmental orders. We will resume performance as soon as reasonably practicable.

Notice. We may provide notice to you by email to the address associated with your order or by posting on the Site. You may provide notice to us by email to andrew@practiclear.com.

Headings. Section headings are for convenience only and do not affect interpretation.

20. Contact

Questions about these Terms? Email andrew@practiclear.com.